Automation, Virtual Assistants, and IT. One Partner.

How Lava Works: The $50 Million Dollar Blueprints Behind Your Business

Everything Lava builds starts with the $50 Million Dollar Blueprints. Proven across hundreds of deployments and $4 billion in managed workflows. Custom automation, top 1% virtual assistants, and fully managed IT delivered under one accountable partner.

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OUR PROCESS

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What to Expect

During the demo, our team reviews your current workflows, identifies the work that should not be on your team's plate, and maps out exactly where automation, virtual assistant support, and managed IT fit within your operation.

This is the first step in the virtual assistant onboarding process for businesses that need staffing support, or the starting point for automation and IT if that is where you need help most.

By the end of the call, you will have a clear picture of what Lava would build and what your business looks like when it is running the way it should.

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Lava Automation Headquarters

Recruiting and Interview Process

Virtual Assistant Selection Process

01

Competitive Recruiting

We receive more than 4,000 applications every month. Each candidate goes through multiple interviews and written testing. In the end, fewer than 1% make it through.

02

Background Checks

Every candidate who advances completes background and health screenings. Lava verifies security and professional conduct. Those who do not clear every check do not move forward.

03

Matching Candidates

We take what we learned about your business and use it to filter every candidate. This is how insurance virtual assistants get matched to your workflows before you ever meet them, so every person you see is already aligned with how you operate.

04

Candidate Selection

Your Assignment Strategist leads the interviews and helps you evaluate each finalist against your specific needs. Ask everything you need to. Once you select, the virtual assistant onboarding process begins and your new team member starts Monday.

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Onboarding your VA

Customer Success Support Overview

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Week 1

Training Kickoff

Your Account Manager and Team Lead connect with you to build a customized training plan based on your systems and daily workflows. This is the start of the virtual assistant onboarding process, and your virtual assistant begins learning how your business operates from day one.

Week 2-6

Hands-On Learning

Your virtual assistant splits their time between Lava University coursework in the mornings and hands-on work inside your business in the afternoons. Weekly check-ins with your Account Manager and Team Lead ensure progress stays consistent and feedback arrives on time.

Month 3-11

Independence and Growth

Your virtual assistant completes their probationary period and begins performing tasks independently. Monthly meetings with your Account Manager and Team Lead expand responsibilities, refine processes, and keep development progressing through SOP writing and continuing education.

Month 12

Annual Review

One year in, you and your Account Manager and Team Lead review what was built, set new goals, and plan the next phase. Your virtual assistant receives a well-earned raise and meetings shift to quarterly reviews focused on growth and expanded responsibilities.

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REFINED across 300+ businesses. CUSTOM built for yours.

Automation Build Timeline

Week 0-2

Preparation

Your project manager connects one week before the build begins to gather system access and confirm setup details. Our automation specialists use that information to map your workflows and prepare the build.

Week 3-5

Review and Refine

This phase is collaborative. We walk through every build with you, collect your feedback, and make updates before launch. Nothing goes live until it has been reviewed and refined against your actual workflows.

Week 6-12

Launch and Training

We go live in six weeks. Your automation is running and your team begins working inside the new system. Weekly meetings focus on training and performance so everything holds from day one.

Post-Launch

Monthly Consults

After launch, your dedicated Account Manager stays involved through regular strategy calls. We review performance, resolve challenges, and identify new automation opportunities as your business grows.

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FULLY managed IT and SECURITY from day one

IT and Security Infrastructure Deployment

Assess Your Environment

Walk through your current environment with our team. We identify your infrastructure gaps and security vulnerabilities. You get a clear picture of where exposure lives and what Lava would built to close it.

Build and Deploy

We configure your tools, define access policies, and deploy complete IT and security infrastructure, exactly how Lava works to keep nothing exposed once your systems go live. Endpoint protection, dark web monitoring, and identity management are all in place and tested before launch.

Ongoing Support

After launch, our Security Operations Center monitors your environment around the clock. Threats are detected and resolved in real time. Your team has direct access to IT support five days a week and an annual strategy review with our IT Director.

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