You built your agency on dials, referrals, and follow-ups. The ceiling you are hitting now is capacity. With Lava, your virtual assistant and your automation run under one accountable partnership built around how a Farmers agency actually operates. Your hours go back to sales activities that built your book.
The referrals are going uncalled. The cross-sell list has not been touched in weeks. Leads are aging out while you run quotes, return callbacks, and get through policy reviews. You know exactly what needs to happen. You are just the only one who can do it, so the selling waits behind everything else, and the numbers that decide your renewal pay and your standing with Farmers slip with it.
That is a capacity problem, and capacity is fixable. Lava has done this inside more than 300 insurance agencies, and over $4 billion in premium runs on what we have built. Your virtual assistant works inside your AMS and CRM, your automation runs the renewals and follow-ups on schedule, and our customer success team stays involved as your book grows.
— Mark Rodgers, Trailstone Insurance Group
From the renewal remarketing to the follow-up sequences, Lava keeps the work moving so your hours stay on production.
When your operation runs the way it should, everything changes. Your producers have time for revenue work. Your workflows move without constant oversight. Your client data stays protected. Your agency stops hitting the same operational ceiling.
When your renewals and follow-ups run automatically, your producers stop getting pulled into administrative work and stay focused on closing deals and growing your book.
Your team reclaims 15 to 20 hours every week when automation and your virtual assistant take ownership of the repetitive work. That time goes back to clients and the work that requires their expertise.
Every system and team member working inside your agency operates under SOC 2 Type 1 certified security and privacy standards, so your data stays protected, and your agency stays compliant.
Here is what you need to know before bringing Lava into your agency.
The non-licensed work that fills your day. Remarketing and renewal quote prep, mortgagee changes, replacement ID cards, cross-sell outreach, referral follow-up tracking, quoting, and billing follow-ups, all handled inside your AMS and CRM. Coverages and advice stay with you and your producers.
Lava virtual assistants are trained to work inside the tools your agency already uses, including your AMS, email, and any Farmers-specific platforms. Most are running independently by the end of week two.
Your virtual assistant never touches licensed work. Everything else runs in full view: Lava is SOC 2 Type I certified, every device is monitored and locked down, and you get agency logins to see your virtual assistant's work whenever you want.
A full-time Lava virtual assistant runs $14 an hour, with no recruiting fees, no benefits load, and no desk to fill. In the states where most Farmers agencies operate, that is a fraction of what a local hire costs, and the role is fully dedicated to the work you hand off.
Explore articles and resources that show how automation, structure, and the right support can help your agency grow efficiently.
During your demo, we ask about your book, your pipeline, and where your selling time is going. You leave with a clear picture of your first 30 days and how many selling hours per week you get back. An agency that runs on systems is also worth more when you decide to scale it, hand it down, or sell it.